Dispute Resolution Policy

Art. 1. By means of this Policy, “Evhod” Ltd. establishes the procedure it will apply in relation to Users of its services and disputes arising between Users and between Users and Third Parties.
Art. 2. The right to initiate a dispute resolution procedure under this Policy is held by the User of the service, another user of a service provided by the Provider, or any third party that considers its rights to have been violated through the use of the service.
Art. 3. “Evhod” Ltd. has the right to apply fees for the review of complaints submitted by third parties and Users who initiate a procedure under this Policy.
Art. 4. Upon receipt of a complaint from the party initiating the procedure, “Evhod” Ltd. notifies the respondent party and grants it the right to submit a response and state its position on the complaint.
Art. 5.

(1) On the basis of the complaint and the response received pursuant to Art. 4, “Evhod” Ltd. has the right to issue a decision on the dispute, which shall be considered binding on both the initiating party and the User of the service.
(2) For the purpose of resolving disputes pursuant to paragraph 1, “Evhod” Ltd. has the right to form committees composed of various experts.
(3) “Evhod” Ltd. bears no liability whatsoever for the decision issued pursuant to paragraph 1 for the resolution of the dispute between the disputing parties, who have given their consent entirely voluntarily for “Evhod” Ltd. to resolve the dispute at its own discretion.
Art. 6. This Dispute Resolution Policy enters into force on 01.01.2016 and may be amended unilaterally by “Evhod” Ltd.